Contact Us
What the editorial team can help with
Questions about how a casino is rated, how bonus terms are interpreted, or why a review reads the way it does belong here. The editorial team also takes on reports of outdated information — a changed wagering rule, a vanished payment method, a game that no longer appears in the lobby. Those reports are checked against the operator’s own published terms and the review is corrected where the facts support it.
Corrections are handled the same way regardless of whether the error favours the player or the casino. If a claim cannot be verified against a public source, the review is amended to reflect that uncertainty rather than left standing.
What belongs to Leovegas support
Account access, deposit failures, withdrawal delays, verification documents, bonus disputes and any issue tied to a specific balance or transaction are operational matters. The editorial team has no visibility into player accounts and cannot act on them. Those questions must go to the operator’s own support channels, where the relevant records and systems sit.
Sending those queries here only slows things down. The contact form is for feedback on the reviews themselves, not for account administration. If a support request is submitted through this page, the response will direct it back to the operator without further action.
What to expect after you write in
Every message is read by a person, and the response time depends on the volume of incoming mail. Matters that require a correction to a published review are treated as a priority and handled as quickly as the verification process allows.
The editorial team does not pass on reader details to third parties, and correspondence is kept only as long as necessary to resolve the matter. Messages that concern account or financial issues are not answered substantively here; the reply will point to the operator’s support instead.
Responsible gambling and age limits
Leovegas restricts play to adults of legal gambling age in their jurisdiction. Anyone concerned about their own gambling, or that of someone close to them, should contact the operator directly about self-exclusion options. This site does not manage those tools and cannot activate or lift a self-exclusion on a player’s behalf.
Questions about problem gambling support services are welcome through this form, and the editorial team will point to the appropriate help organisations where it can. The team cannot offer counselling or intervene in a live gambling situation — those are roles for the operator and for professional support services.